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Delivery and Returns

Delivery:

We courier to a designated address. Unless specific delivery instructions are provided (ie, leave at back door, behind garage) then our courier companies may leave you a note (mail box, front door). Ring them to organize re-delivery.

Delivery costs are -   

North Island $7.50 per case

South Island $5.00

Christchurch Area $2.50

Rural Delivery we value your business and we pay all Rural Delivery charges.

Delivery Time:

We use 2 courier firms and both pick-up morning and afternoon so your order is normally dispatched within 3-4 hours of order. South Island orders are overnight. North Island takes an extra day.

Couriers deliver Monday – Friday and in some places Saturday morning.

Track Your Order:

Once your order is picked up, you will receive e-mail notification and you can track your order all the way to your door.

Our ‘team’ at Wines Online also ‘track & trace’ all orders to ensure they arrive safely and on time.

Insurance:

Your wine is fully insured by us for damage, breakage or loss right up until it’s been delivered.

Returns:

Not a problem. If for any reason you’re not happy with a wine, we will happily replace it or refund you in full. Give us a call on our 0800 number (0800 080 070) to discuss.

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