Delivery and Returns
We courier to a designated address. Unless specific delivery instructions are provided (ie, leave at back door, behind garage) then our courier companies may leave you a note (mail box, front door). Ring them to organize re-delivery.
Delivery costs are -
North Island $7.50 per case
South Island $5.00
Christchurch Area $2.50
Rural Delivery we value your business and we pay all Rural Delivery charges.
We use 2 courier firms and both pick-up morning and afternoon so your order is normally dispatched within 3-4 hours of order. South Island orders are overnight. North Island takes an extra day.
Couriers deliver Monday – Friday and in some places Saturday morning.
Track Your Order:
Once your order is picked up, you will receive e-mail notification and you can track your order all the way to your door.
Our ‘team’ at Wines Online also ‘track & trace’ all orders to ensure they arrive safely and on time.
Your wine is fully insured by us for damage, breakage or loss right up until it’s been delivered.
Not a problem. If for any reason you’re not happy with a wine, we will happily replace it or refund you in full. Give us a call on our 0800 number (0800 080 070) to discuss.